Safe purchase and your satisfaction were important to us long before the new EU legislation. At RollJet, we have long offered our customers a 30-Day Money-Back Guarantee because we want online shopping to be safe, transparent and free of unnecessary risk.
With the new EU legislation, we have supplemented the process with a clearly accessible online form for the statutory withdrawal from the contract within 14 days of receiving the product. Consumers can now submit their withdrawal from the contract directly via the form below.
As a consumer, you may withdraw from an online purchase contract within 14 days of receiving the product, without giving any reason. After submitting the form, you will receive confirmation of receipt of your withdrawal to the e-mail address provided.
Our 30-Day Money-Back Guarantee remains unchanged and is valid for 30 days from the date of purchase. To receive a full refund under this guarantee, the product must be clean, undamaged, complete, returned in its original packaging and in a condition suitable for resale.
The statutory right of withdrawal applies to consumers. For purchases made by companies, public institutions and other legal entities, the agreed terms of sale apply.
This form is intended for withdrawal from the contract or for requesting a return. For complaints, service or other order-related questions, please call us at +386 51 677 810 or write to us at info@rolljet.com.
